Quality Promise

The Comfort Specialists have a firm belief that true comfort partners with quality. That is why we only deal with brands & suppliers that back their products and ensure that they are designed, made & delivered in the best way. This is why we have a lifetime warranty on all our comfort products. The Quality promise applies to any defects in the product resulting from the manufacturing process. This excludes normal wear and tear. These warranties are over and above the warranty prescribed by the prevailing consumer law. Please refer to product details or email us on admin@thecomfortspecialists.com.au for further details if you need further clarification.

Comfort Promise

The Comfort Specialists main purpose is to help our community “live well” & “sleep well”. We believe comfort leads to living more active lives & making the most of everyday. We provide a 30 day return to any product that our community doesn’t feel can help them achieve this daily. Aligned with our promises, we commit to a 30 Day Satisfaction Guarantee. If for any reason you are not completely satisfied with your purchase we will give you a 30 Day money back guarantee from the time you receive the goods. Please email us at admin@thecomfortspecialists.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods that have been damaged or soiled after delivery, or if any attempt has been made to alter the product. You may elect to receive a refund or an exchange. All delivery and insurance costs are to be paid by the buyer. The refund provided will be your purchase price less postage paid. If you purchased the item free of delivery then an amount equal to what the delivery costs were will be deducted from your refund.